About Us
For 30 years Bob Baker Volkswagen has been proudly serving San Diego County and we're just getting started! Located in Car Country Carlsbad, Bob Baker Volkswagen first opened its doors in 1981 as a full service dealership offering New and Certified Pre-owned Volkswagens, Pre-Owned vehicles, vehicle maintenance, service and repairs. Bob Baker Volkswagen has an extensive collection of genuine OEM Volkswagen parts in their own warehouse, as well as Collision and Paint repair all at one convenient location.
Bob Baker Volkswagen has a professional sales staff here to make your vehicle purchase "Hassle Free". Whether you would like to work with our internet sales staff or one of our on site sales consultants, our goal is to make sure you have a positive experience. If we don't have your vehicle in-stock we will find it for you.
After you purchase your new or used vehicle, our full service dealership is here for all your service and maintenance needs.
"Where it's so nice to be nice"
- Use our best efforts to directly contact customers through the customer's preferred method, which is either by phone or e-mail; and to initiate that contact within two business hours
- Provide the "best price" on the first contact with the customer. ("Best price" means the lowest price at which we will sell a specific available vehicle that day.)
- Inform the customer of the status (i.e., placing order, locatable, in stock) of the requested vehicle in a clear, honest fashion, and to provide a stock number if the vehicle is currently available.
- Locate and "dealer trade" or "factory order" a vehicle in accordance with the consumer's request, in the event the preferred vehicle is not in dealer stock.
- Offer to complete in advance of the customer's arrival to pick up the vehicle, as many aspects of the vehicle sale as possible and as the customer desires. (Estimated trade-in values, Loan Pre-approval, etc.)
- Respond to all customer questions in a prompt and honest manner